Lighting & Ordering FAQ
Practical answers for DJs, production teams, venues and lighting buyers.
Is shipping free, are taxes included, and where do you ship from?
Shipping is free, and taxes and import duties are included in the price. Eligible US warehouse orders take an estimated 4–7 business days within the US; German warehouse orders take 2–7 business days within Germany. Other eligible European destinations take 7–10 business days. Other products use free standard delivery, estimated at 10–15 business days. Warehouse availability depends on the product and stock; orders may also dispatch from Shenzhen. Confirm timing before an event.
Which light should I choose for my venue?
Start with the effect: PAR and wash fixtures add color, moving heads add motion and focus, and gobo projectors display artwork. Compare coverage, throw distance, mounting and control requirements for the exact model.
Do all fixtures support DMX?
No. Control options vary by model. Check the listed protocols and channel modes before choosing a controller. DMX512, ILDA, wireless DMX and app control are distinct systems; do not assume they work together.
Can I run a light without a controller?
Only if the model lists a compatible standalone, automatic, sound-active, remote or app mode. Check the product details for the selected variant.
Which plug and voltage should I select?
Choose a plug for your installation country and check the input-voltage range. A plug adapter does not convert voltage. Confirm the supply requirements on the product label and in the manual before use.
Can I use the fixture outdoors?
Check the exact model’s IP rating and installation instructions. Indoor fixtures should not be exposed to rain. Weather protection for a fixture does not necessarily cover its connectors, power supply or installation.
What should I check before using a laser?
Confirm the laser class, documentation and local requirements for the application. Keep laser beams away from eyes, audiences, reflective surfaces, traffic and aircraft. Consult a qualified laser professional for public installations.
Will haze improve the effect?
Haze can make beams more visible, but it is not required for every lighting effect. Confirm venue permission, ventilation, alarms and equipment compatibility before using an atmospheric-effect machine.
How do I order a custom logo projector?
Email stagelumo@gmail.com with your artwork, intended surface, desired image size and projection distance. Confirm the compatible image format, gobo size, customization charges and production timing before placing the order.
What is included with my order?
Package contents vary by product and variant. Refer to the listed package contents; do not assume controllers, clamps, safety cables, cases, batteries or consumables are included.
How do I check delivery and returns?
Review the shipping and return information linked below. For event deadlines, destination availability or a return request, email stagelumo@gmail.com with the product link or order number. Confirm timing before committing to an event date.
What if my product arrives damaged or I need technical help?
Email stagelumo@gmail.com with your order number, model, a description of the issue and relevant photos. Stop using equipment that appears damaged or unsafe. Keep the packaging while the issue is being assessed.
Can I return an item, and is there a warranty?
You can request a return within 90 days of delivery, and products come with a 2-year warranty. The buyer pays return shipping for non-quality returns; StageLumo pays return shipping for quality issues. Email stagelumo@gmail.com with your order number and model for instructions and the correct return address. These promises do not limit your rights under applicable consumer law.