Returns, Refunds & Warranty
90-day returns. 2-year warranty.
You can request a return within 90 days of delivery. StageLumo products also come with a 2-year warranty. Contact stagelumo@gmail.com for a return, refund or warranty request.
Who pays return shipping?
| Reason for return | Return shipping cost |
|---|---|
| Non-quality reason, such as a change of mind | The buyer pays return shipping. |
| Product quality issue | StageLumo pays return shipping. |
How to request help
- Email us with your order number, product model and whether you need a return, refund or warranty support.
- Describe the reason for your request. If there is a quality issue, photos or a short video can help us assess it.
- Contact us for the return instructions and correct return address before sending the item. We will explain the next steps for your request.
The dispatch warehouse and our business contact address may not be the correct return location. Keep your shipping details so you can follow the return.
2-year warranty
For warranty support, email us with your order number, model and a description of the issue. We will help assess the issue and explain the next steps.
Damaged or unsafe equipment
Stop using equipment that appears damaged or unsafe and contact us with your order details. Keep the packaging while we help assess the issue.
These returns and warranty promises do not limit your rights under applicable consumer law.