Terms & Conditions

Shopping with StageLumo

These terms describe purchases from StageLumo, operated by 香港荧光科技有限公司 (English translation: Hong Kong Fluorescence Technology Limited). Please read the product details and these terms before placing an order.

Products & order details

Check the model, variant, voltage, plug, controls, specifications and package contents for the equipment you choose. Provide accurate contact and delivery details. If you need a change to an order, contact us promptly so we can check what is possible.

For custom artwork or logo projectors, confirm artwork compatibility, customization charges and preparation timing before ordering. Please supply artwork you have permission to use.

Prices & payment

Shipping is free, and taxes and import duties are included in the price. The checkout shows the currency, available payment methods and total for your order. Review these details before paying. Payment options may vary by region and currency.

Delivery

Dispatch location depends on the product, selected variant and available warehouse stock. Delivery times are estimates. Review our shipping information and contact us before ordering for a fixed event date.

Returns, refunds & warranty

We offer returns within 90 days of delivery and a 2-year warranty. Buyers pay return shipping for non-quality returns; StageLumo pays return shipping for quality issues. See returns, refunds and warranty for how to request help and obtain return instructions.

Using the website & equipment

Use this website lawfully and respect the rights of others. Follow the equipment manual, product safety instructions and requirements that apply to your installation. Contact us if you need clarification before use.

Your consumer rights

Nothing in these terms limits rights or remedies you have under applicable consumer law. Our commercial returns and warranty promises are in addition to those rights.

Company & contact

StageLumo is operated by 香港荧光科技有限公司 (English translation: Hong Kong Fluorescence Technology Limited).

Business address:
Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong

Email: stagelumo@gmail.com